Account and data deletion

1. Deleting the account yourself

Open your profile: on the website — the avatar in the top right corner; in the mobile app — the “More” tab, then your profile.

Scroll to the bottom of the account panel and tap “Delete account”.

Read the warning and hold the confirmation button for about five seconds — this guards against an accidental tap.

The account and its data are deleted immediately and sessions on all devices are terminated. Deletion cannot be undone: we are not able to restore the account or its content.

2. If you cannot sign in

Email support@vvozny.com from the address linked to the account, or contact the built-in support (Telegram bot) from the same Telegram account you signed in with.

State which sign-in method you used (Google or Telegram) and your profile name on the platform. We have to confirm that the account is yours — we cannot delete an account at a stranger’s request.

Requests are processed within 30 days, usually within a few business days. We confirm completion by reply.

3. What data is deleted

Profile: name, email address, avatar, language, rating and the events behind it, and the sign-in identifiers from your provider (Google or Telegram).

Your content: chat messages and images you uploaded there, trading ideas, votes and reactions, reports, chart drawings and their templates, price alerts.

Notification subscriptions: browser and device push subscriptions, and the Telegram notification link.

Uploaded files are removed from the server’s disk as well, not only from the database.

4. What remains after deletion

Testimonials about the platform, if you left any, stay published but are detached from the account — they become anonymous and no longer point to you.

Security records (for example, ban records used to fight spam and ban evasion) may be kept in a de-identified form for their usual retention period.

Database backups are kept for up to 14 days and are rotated out — until then your data may still exist in them, but it is not used to operate the Service.

5. Deleting individual data without deleting the account

Chat messages: open the menu on your own message and choose “Delete”. Images uploaded with the message are removed together with it.

Chart drawings: select an object and delete it, or clear all drawings on the instrument with a single command.

Price alerts: in the alert list for the instrument, choose “Delete alert”.

Trading ideas: open your idea and choose “Delete”.

If what you need cannot be deleted from the interface, email support@vvozny.com from the address linked to your account and we will delete it on request. The same timeline applies: up to 30 days, usually within a few business days.

6. Contact

Questions about data deletion: support@vvozny.com. For details on what we collect and why, see the Privacy Policy.