Support
Write to us if something is broken, you have found a bug, or you have a suggestion. A real person answers — the team is small and you will not get a canned reply.
Response times
We usually reply within a day, and on weekdays often within a few hours. If you have heard nothing after two days, resend through the other channel — email occasionally lands in spam.
Account and data deletion requests are handled within 30 days as described in our separate policy, though in practice it takes a few business days.
What to include
Describe what you did and what you expected to happen. Attach a screenshot — it shows more than any description.
Tell us where it happened: the website, the Android or iOS app, or the Windows client. If it concerns the chart, name the instrument and timeframe.
Your username or account email. We never ask for a password: sign-in goes through Google, Apple or Telegram, so the account has no password at all.
Cannot sign in
Check that you are using the right method: the account belongs to the service you originally signed up with. Signing in with Google and with Telegram creates two different accounts.
If the account is blocked, the notification email states the reason and the term. You can appeal — reply to that email or write to us.
Deleting your account
You can delete your account and its data yourself, from your profile on the website and in the app. The steps and timelines are on a separate page — see the link below.
If you cannot sign in, email us from the address linked to the account and we will delete it on request.
What this service is and is not
VVozny.com is not a broker and not an exchange. We do not accept or hold funds, do not execute real orders and do not give investment advice. Trades in the terminal run on a demo account and in replay mode.
For anything about your real positions, deposits or withdrawals, contact your broker: we have no access to your account or your money.